Privacy Policy
Last updated: 10th Jan 2026
At Dokoh Ratna, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with us through our website, WhatsApp, social media platforms, walk-ins, or any of our services.
1. Information We Collect
We may collect personal information that you voluntarily provide to us, including but not limited to:
- Full name
- Phone number
- Email address
- Event details (such as event type, date, venue, number of guests)
- Service preferences (wedding hall, gowns & suits, decorations, packages)
- Messages, inquiries, or feedback you send to us
We do not collect sensitive personal data unless it is necessary and voluntarily provided.
2. How We Use Your Information
Your information may be used for the following purposes:
- To respond to inquiries and provide customer support
- To provide quotations, confirm bookings, and manage reservations
- To arrange fittings, viewings, and consultations
- To communicate updates, reminders, or service-related information
- To improve our services and customer experience
- To comply with legal or regulatory requirements
3. Communication Channels
We may communicate with you via:
- Phone calls
- Social media platforms
- Our website or AI chat assistant
All communications are strictly related to your inquiry, booking, or services with Dokoh Ratna.
4. Sharing of Information
We do not sell, trade, or rent your personal information to third parties.
Your information may only be shared when:
- It is necessary to deliver our services (e.g. internal team coordination)
- Required by law or legal processes
- You have given explicit consent
All shared information is handled with appropriate confidentiality.
5. Data Protection & Security
We implement reasonable administrative and technical measures to protect your personal information from unauthorized access, misuse, or disclosure.
However, please note that no electronic transmission or storage method is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information only for as long as necessary to:
- Fulfill the purposes outlined in this policy
- Comply with legal, accounting, or operational requirements
Once information is no longer required, it will be securely deleted or anonymized.
7. Your Rights
You have the right to:
- Request access to your personal data
- Request correction of inaccurate or incomplete information
- Request deletion of your personal data, subject to legal obligations
- Withdraw consent for communications at any time
To exercise these rights, please contact us using the details below.
8. Third-Party Links
Our website or communications may contain links to third-party platforms (such as social media). We are not responsible for the privacy practices of these third parties, and we encourage you to review their privacy policies separately.
9. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website or communicated where appropriate. Continued use of our services indicates acceptance of the updated policy.
10. Contact Us
If you have any questions or concerns regarding this Privacy Policy or how your data is handled, please contact us:
Dokoh Ratna
WhatsApp / Phone: +60 10 900 3663
Email: dokohratna@gmail.com
By engaging with Dokoh Ratna, you acknowledge that you have read and understood this Privacy Policy.